General terms

Requirements General Conditions

RESERVATIONS AND ACCOMMODATION
The management of “Plovdiv Tour 2019” LTD undertakes to ensure the use of the services requested and paid for by the client by online reservation, in their full quantity and quality according to the data provided by the client through the booking form for: client’s name, period, number nights, number of adults and children, price per night.
All wishes of the customer, filled in the “Remarks” field of the reservation form, will be satisfied if possible.
Only persons under the specified age on the date of arrival are accepted in the reservation for children.
PRICES AND PAYMENT
The prices on the website of FIRMA “Plovdiv Tour 2019” OOD are in BGN (BGN), including VAT, tourist tax and insurance. The total amount owed by the customer is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the relevant period.
When making online reservations for the purpose of guarantee, it is necessary to pay 30% of the total amount of the reservation at the time of booking, by debit/credit card or at the latest within the specified period after the reservation by bank transfer.
FIRMA “Plovdiv Tour 2019” LLC reserves the right to change the prices and special offers on its website depending on the demand and the currently available vacancies. For already made, confirmed and paid reservations, the amount due does not change, regardless of the new price offers presented.

CANCELLATIONS AND CHANGES TO RESERVATIONS
In case of cancellation, non-use or change of an already paid online reservation by the customer, FIRMA “Plovdiv Tour 2019” Ltd. will refund the amount paid upon request, charging the corresponding penalty:
Changes to a reservation without penalty are made up to 7 days before the check-in date.
Cancellation without penalty is made up to 7 days before the check-in date.
In case of change or cancellation after this period, a penalty is due in the amount of the prepaid deposit.
In the case of a refund of a paid amount, all costs of the transfer (bank fees and others) are for the account of the client. Refunds due to cancellation are made within a 30-day period depending on the method of payment, the amounts are refunded only to the bank account from which they were received. Your card data is only used by the intermediary bank and is not stored by us.

TYPES OF PAYMENTS
Payment can be made in 3 different ways:
1. Electronically with a debit or credit card
We accept payments by Visa, VisaElectron, V Pay, MasterCard, MasterCardElectronic or Maestro cards. When choosing this payment method, a payment page of our servicing bank (DSK) opens, where you enter your card details. If you are registered with the Verifiedby VISA or MasterCardSecureCode authentication schemes, an authentication page of your Issuing bank opens, where you enter your authentication password. In the case of a successful transaction, a transaction note is displayed on the screen, which you print or save.
Your card details are only used by the intermediary bank and are not stored by us.
To protect you from abuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:
Security when entering and transferring card data is ensured by using the SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code (CVV2).
In addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of the international card organizations – Verifiedby VISA and MasterCardSecureCode, in case you are registered to use them.
At the time of online booking, the mentioned amounts will be automatically withdrawn from your card at the end of the payment process.
From the point of view of security, the maximum amount for payment by card is BGN 3,000.

2. By bank transfer
The payment of the specified amount must be made at the latest within the period indicated after the reservation. After making the payment, it is recommended to send a copy of the payment document to: reservations-citycenterhotel@abv.bg, and the reservation number must be entered in the reason for payment.

3. In cash, at the reception of FIRMA “Plovdiv Tour 2019” OOD
For reservations with a check-in start date in the next 3 days, it is recommended to choose cash payment at reception to speed up the reservation processing process.
IMPORTANT!
If the internet reservation is not paid within the specified period and a copy of the payment document is not sent when paying by bank transfer, your reservation will be automatically canceled by the reservation system.

In the event that you are prevented from paying the amount for an already made online reservation, please notify us at e-mail: reservations-citycenterhotel@abv.bg In the event of non-compliance with this condition, Plovdiv Tour 2019 Ltd. has the right to claim responsibility and penalties for completed and unpaid reservations.

REFUNDS
In the event that the customer cancels their booking under the above conditions, we will refund the amount using the same payment method that was used to make the booking.
A refund of an amount paid by bank card or bank transfer can only be made to the bank card or bank account used for the payment. All bank charges for this transaction are at the customer’s expense.

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